Continuing Education Classes
Join us for engaging & informative classes
Educating insurance agents, property managers and others on disaster restoration best practices has always been a major goal at ServiceMaster of National Capital Restoration.
We currently offer the following classes for Insurance Agent Continuing Education Credit:
Our instructors are highly qualified with a combined experience of over 25 years in the field.
Classes are held in our Alexandria, VA office, are certified by the states of Virginia, Maryland and the District of Columbia and are offered free of charge.
Further information and registration are available below:
CE Classes Now Registering
ServiceMaster National Capital Restoration (NCR) invites you to attend Continuing Education classes at our 7551 Fordson Road, Alexandria, VA 22306 facility. These classes are certified by Maryland, Virginia & DC for insurance credits.*
As always, classes (and parking) are free and lunch is provided for those who attend all day.
WATER DAMAGE RESTORATION
Insurance CE Credits: VA/MD/DC 3 CE units
CE Course: VA#200120 MD #C36986 DC #00013605
Thursday, March 9: 9 am – 12 pm <<more info>>
Covers: This class illustrates how water damage can occur and its effects on flooring and other building materials, shows how quickly secondary damage happens and what steps can be taken to reduce or minimize the damage. The best water removal processes and equipment used for various building materials are presented, while explaining the principles of drying and dehumidification, mold growth and the use of antimicrobials, and odor control issues.
EXTREME CLEAN-UP: HANDLING A HOARDING DILEMMA
Insurance CE Credits: MD/DC 3 CE units (This class is NOT for VA Credit; it will be offered in Spring 2018 for VA)
CE Course: DC#9063 MD#24056
Thursday, April 27: 1 pm – 4 pm – PLEASE NOTE DATE CHANGE <<more info>>
Covers: This course will explain why hoarding is important to insurance companies, adjusters and property management professionals. It is designed to help the audience understand hoarders, assist them in identifying a hoarder, and educate them on how to handle a loss properly when a hoarder is involved. It will also cover the impact on the claims process and claim cost as well as concerns that
TRAUMA AND BIOHAZARD LOSSES
Insurance CE Credits: VA/DC/MD 4 CE units
CE Course: VA#211076 MD#C30196 DC#9259
Thursday, April 27: 8:30 am — 12:30 pm – PLEASE NOTE DATE CHANGE <<more info>>
Covers: Trauma and Bio-Hazards losses occur daily and involve a wide range of impacted individuals. How to address losses and customer psychology are important factors. Beyond cleaning these losses, the emotional and psychological impact affects the results.
Every day claims are filed to assist people in need after a blood or bodily fluid spill. In this course we will cover OSHA requirements, Blood Borne Pathogen issues and protection,
cleaning techniques, marketing and dealing with the emotional issues experiences by the customer. How these types of losses are handled will greatly impact customer retention for the insurance company.
ETHICS: “IF YOU DON’T LIVE IT, YOU DON’T BELIEVE IT”
Insurance CE Credits: 3 Ethic credits
CE Course: VA#200119 MD#C04044 DC#1719
Instructor: Jane Gandee, Owner
Thursday, May 18: 1 pm – 4 pm <<more info>>
Thursday, October 12: 1 pm – 4 pm
Covers: This program is a practical look at ethical decision-making. Instead of relying on “gut feel”, the process contained in this program takes the decision-maker through a logical course of action.
1) Define ethics/values.
2) Describe foundational and situational ethics
3) Identify sources of ethical framework
4) Practice method of decision-making
ABOUT OUR CLASSES
♦ The latest industry information
♦ Hands-on opportunities in an informal lecture style
♦ Ample time for questions
♦ Pertinent take-home materials
♦ Instructor: Chris Coffin, unless otherwise noted
♦ Continental Breakfast provided for all morning classes, full day attendees also receive lunch.
♦ Free parking at our facility located at: 7551 Fordson Road, Alexandria, VA 22306
ServiceMaster National Capital Restoration (NCR)
7551 Fordson Road
Alexandria, Virginia 22306
Please register for classes at least a week in advance. If you register for a class and cannot attend, please contact Janice as soon as possible.