Meet the Team
CUSTOMER SERVICE
Chris Coffin Director Of Production | Morgan Renard Operations Manager | Maritza Kephart Sr Project Coordinator |
Lana Day Customer Service Manager | Leah Gonzales Service Coordinator |
ADMINISTRATION
Desiree McGeough Accounts Receivable | Charles Gandee Controller | Susan Cline Accounting Assistant |
Tehmal Farrington Warehouse Manager | Jessica Chicas Human Resources Manager |
MARKETING
Dianne Anderson Sr Account Manager | Janice Canody Senior Media & Design Specialist | Ricardo Boyer Commercial Account Manager |
OWNERS
Jane Gandee Owner | Gregory Gandee Owner | Steve ServiceMaster Steve |
Experience:
- Commercial Account Management
- Business Development
Technician Trainee
Over 10 years construction experience
IICRC (Institute of Cleaning & Restoration Certification)
- WRT (Water Restoration Technician)
- CPT (Carpet Repair & Reinstallation)
Accounting Assistant
scline@smncr.com
Since 2011
- Canine Extraordinaire
- Excels at customer service
- Extremely photogenic
- Current Vaccinations
“Don’t forget to spay and neuter your pets!” ~ Bob Barker, endorsed by Steve
Owner/Consultant
GGandee@smncr.com
Since December 1985
- Graduate of Davidson College, WVA
- Collaborator ServiceMaster Quality Vendor Program
- IICRC
- ASD Applied Structural Drying
- WRT Water Damage Restoration
- Extensive background in building materials and floor coverings
- Hazwoper Certification
- CAT Loss Manager
Owner
jgandee@smncr.com
Since September 1986
- Bachelor of Arts, WV University
- Marion E. Wade Award
- 7 Time Corporate “Expert Award” winner
- Regional Area Manager: Large Commercial Loss
- Essentials of Leadership Course
- Six Sigma Green Belt
- Continuing Education Training Instructor: VA, MD & DC
Sr Account Manager
DAnderson@smncr.com
Since June 2002
- Xactimate 25 trained
- Million Dollar Club Residential/Commercial – Fire/Biohazard
- IOT (Interactive Occupational Training) -MRT: Mold Remediation Certified
- ServiceMaster Certifications
- ServiceMaster Training Class
- DR Local Sales Marketing
- ServiceMaster Training Class
- Toastmasters International Member
- 2002 President’s Achievement Award for increased sales
Senior Media & Design Specialist
jcanody@smncr.com
Since January 2001
- BA Biology, VA Wesleyan College
- 25+ yrs nonprofit marketing experience
- KelbyOne/NAPP Photoshop Trained
- Customer Service experience
Controller
CGandee@smncr.com
Since February 2009
- B.S. Finance, Hillsdale College
- IICRC (Institute of Cleaning & Restoration Certification)- WRT
- RSA (Restorative Drying Course 101)
- Essentials of Leadership Course
- PT Employee at ServiceMaster since 2000
- Eagle Scout
- Past:
- Consultant – Booz Allen Hamilton
- Intern – SAIC
- Intern – CATO Institute
Accounts Receivable
dmcgeough@smncr.com
Since January 2010
- Fred Pryor Seminars CEC – Collections Law
- 9+ years customer service experience
- Accounting experience
- Marketing
Sr Project Coordinator
Email:MKephart@smncr.com
Since August 2008
- BA, Psychology; English, Minor: Marymount University
- Xactimate 25 Trained
- IICRC (Institute of Cleaning & Restoration Certification) -WRT
- EPA – Certified Lead Renovator
- Essentials of Leadership Course
- Customer service experience
Operations Manager
Email: MRenard@smncr.com
Since August 2009
- IICRC (Institute of Cleaning & Restoration Certification)
- WRT
- ASD
- Environmental Protection Agency (EPA) Certified Lead Renovator
- Asbestos Awareness Certified
- Dale Carnegie Leadership Training for Managers – Innovation Award
- Construction experience
- IICRC (Institute of Cleaning & Restoration Certification)
Warehouse Manager
tfarrington@smncr.com
Director Of Production
E-mail: ccoffin@smncr.com
Since September 2003
- Environmental Protection Agency (EPA) Certified Lead Abatement Supervisor
- EPA – Certified Asbestos Hazard Emergency Response Act (AHERA) Inspector
- IICRC (Institute of Cleaning & Restoration Certification)
- TCST (Trauma and Crime Scene Technician)
- FRST (Fire & Smoke Restoration Technician)
- OCT (Odor Control Technician)
- WRT (Water Restoration Damage)
- ASD (Applied Structural Drying)
- MRS (Mold Removal Specialist)
- HST (OSHA Health & Safety Technician)
- AMRT (Applied Microbial Remediation Technician)
- CDS (Commercial Drying Specialist)
- AMA (Aerosol Monitoring & Analysis, Inc.)
- Lead Renovation & Repair Program
- HAZWOPER 40 hr Certified
- NRSB (National Radon Safety Board) Radon Mitigator
- ACAC (American Council for Accredited Certification) CMRS Council Certified Microbial Remediation Supervisor
- IOT (Interactive Occupational Training) – MRT (Mold Remediation Technician Certified)
- Clean Space Encapsulation Systems by Basement Systems
- NADCA (National Air Duct Cleaners Association)
- ASCS (Air Systems Cleaning Specialist)
- VSMR (Ventilation Systems Mold Remediator)
- CVI (Certified Ventilation System Inspector)
- ServiceMaster Certification
- Business Skills & Leadership
- Inventory & Packout
- Resilient Floor Care: Total Finish Removal & Refinish
- Carpet & Upholstery Care: Carpet Spotting
- Carpet & Upholstery Care: Upholstery Cleaning
- Pack-out
- Trauma & Bloodborne Pathogen – OSHA Compliance
- Essentials of Leadership
- Eagle Scout
- Continuing Education (CE) Instructor: VA, MD, DC